info@swag-mall.com
+923101310226
Welcome to the www.swag-mall.com website (The "Site") operated in pakistan by Adil Iqbal & Saud Anjum. We respect your privacy and want to protect your personal information. To learn more, please read this Privacy Policy.
This Privacy Policy explains how we collect, use and (under certain conditions) disclose your personal information. This Privacy Policy also explains the steps we have taken to secure your personal information. Finally, this Privacy Policy explains your options regarding the collection, use and disclosure of your personal information. By visiting the Site directly or through another site, you accept the practices described in this Policy.
Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you otherwise we don’t use any information.
We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.
We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purposes for which the personal data was collected, and is no longer necessary for any legal or business purpose.
You can visit the Site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password.
We may collect various pieces of information if you seek to place an order for a product with us on the Site.
We collect, store and process your data for processing your purchase on the Site and any possible later claims, and to provide you with our services. We may collect personal information including, but not limited to, your title, name, gender, date of birth, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, payment card details or bank account details.
Identity data, such as your name, gender, profile picture, and date of birth;
Contact data, such as billing address, delivery address/location, email address and phone numbers;
Billing account information: bank account details, credit card account and payment information (such account data may also be collected directly by our affiliates and/or third party payment service providers);
Transaction records/data, such as details about orders and payments, user clicks, and other details of products and Services related to you;
Technical data, such as Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, device information, browser plug-in types and versions, operating system and platform, international mobile equipment identity, device identifier, IMEI, MAC address, cookies (where applicable) and other information and technology on the devices you use to access the Site;
Profile data, such as your username and password, account settings, orders related to you, user research, your interests, preferences, feedback and survey responses;
Usage data, such as information on how you use the Site, products and Services or view any content on the Site, including the time spent on the Site, items and data searched for on the Site, access times and dates, as well as websites you were visiting before you came to the Site and other similar statistics;
Location data, such as when you capture and share your location with us in the form of photographs or videos and upload such content to the Site;
Marketing and communications data, such as your preferences in receiving marketing from us and our third parties, your commun ication preferences and your chat, email or call history on the Site or with third party customer service providers; and
Additional information we may request you to submit for due diligence checks or required by relevant authorities as required for identity verification (such as copies of government issued identification, e.g. passport, ID cards, etc.) or if we believe you are violating our Privacy Policy or our Customer Terms and Conditions.
Identity and contact data, such as your name, date of birth or incorporation, company name, address, email address, phone number and other business-related information (e.g. company registration number, business licence, tax information, shareholder and director information, etc.);
Account data, such as bank account details, bank statements, credit card details and payment details (such account data may also be collected directly by our affiliates and/or third party payment service providers);
Transaction data, such as details about orders and payments, and other details of products and Services related to you;
Technical data, such as Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, international mobile equipment identity, device identifier, IMEI, MAC address, cookies (where applicable) and other information and technology on the devices you use to access the Site;
Profile data, such as your username and password, orders related to you, your interests, preferences, feedback and survey responses;
Usage data, such as information on how you use the Site, products and Services or view any content on the Site, including the time spent on the Site, items and data searched for on the Site, access times and dates, as well as websites you were visiting before you came to the Site and other similar statistics;
Location data, such as when you capture and share your location with us in the form of photographs or videos and upload such content to the Site;
Marketing and communications data, such as your preferences in receiving marketing from us and our third parties and your communication preferences and your chat, email or call history on the Site or with our third party seller service providers; and
Additional information we may request you to submit for authentication (such as copies of government issued identification, e.g. passport, ID cards, etc.) or if we believe you are violating our Privacy Policy or our Terms of Use.
If you are a buyer:
Processing your orders for products:
Process orders you submit through the Site;
Deliver the products you have purchased through the Site for which we may pass your personal information on to a third party (e.g. our logistics partner) in order to make delivery of the product to you;
Update you on the delivery of the products;
Provide customer support for your orders;
Verify and carry out payment transactions (including any credit card payments, bank transfers, offline payments, or e-wallet transactions) in relation to payments related to you and/or services used by you. In order to verify and carry out such payment transactions, payment information, which may include personal data, will be transferred to third parties such as our payment service providers;
Facilitate your use of the services or access to the Site;
Administer your account with us;
Display your name, username or profile on the Site (including on any reviews you may post);
Respond to your queries, feedback, claims or disputes, whether directly or through our third party service providers; and
Display on scoreboards on the Site in relation to campaigns, mobile games or any other activity;
Understand your user experience on the Site;
Improve the layout or content of the pages of the Site and customize them for users;
Identify visitors on the Site;
Conduct surveys, including carrying out research on our users’ demographics and behavior;
Derive further attributes relating to you based on personal data provided by you (whether to us or third parties), in order to provide you with more targeted and/or relevant information;
Conduct data analysis, testing and research, monitoring and analyzing usage and activity trends;
Further develop our products and services; and
Providing Services
To facilitate your use of the Site;
To ship or deliver the products you have listed or sold through the Site. We may pass your personal information on to a third party (e.g. our logistics partners) or relevant regulatory authority (e.g. customs) in order to carry out shipping or delivery of the products listed or sold by you;
To respond to your queries, feedback, claims or disputes, whether directly or through our third party service agents;
To verify your documentation submitted to us facilitate your onboarding with us as a seller on the Site, including the testing of technologies to enable faster and more efficient onboarding;
To administer your account (if any) with us;
To display your name, username or profile on the Site;
To verify and carry out financial transactions (including any credit card payments, bank transfers, offline payments, or e-wallet transactions) in relation to payments related to you and/or Services used by you. In order to verify and carry out such payment transactions, payment information, which may include personal data, will be transferred to third parties such as our payment service providers;
To send you marketing or promotional materials about our or third-party sellers’ products and services on our Site from time to time (provided you have opted to receive such information); and
To help us conduct marketing and advertising.
To audit the downloading of data from the Site;
To understand the user experience with the Services and the Site;
To improve the layout or content of the pages of the Site and customise them for users;
To conduct surveys, including carrying out research on our users’ demographics and behaviour to improve our current technology (e.g. voice recognition tech, etc) via machine learning or other means;
To derive further attributes relating to you based on personal data provided by you (whether to us or third parties), in order to provide you with more targeted and/or relevant information;
To conduct data analysis, testing and research, monitoring and analysing usage and activity trends;
To further develop our products and services; and
To know our sellers better.
We may use your personal information for opinion and market research. Your details are anonymous and will only be used for statistical purposes. You can choose to opt out of this at any time. Any answers to surveys or opinion polls we may ask you to complete will not be forwarded on to third parties. Disclosing your email address is only necessary if you would like to take part in competitions. We save the answers to our su rveys separately from your email address.
We do not sell products to minors, i.e. individuals below the age of 18, on the Site and we do not knowingly collect any personal data relating to minors. You hereby confirm and warrant that you are above the age of 18 and are capable of understanding and accepting the terms of this Privacy Policy.
If you allow a minor to access the Site and buy products from the Site by using your account, you hereby consent to the processing of the minor’s personal data and accept and agree to be bound by this Privacy Policy and take responsibility for his or her actions.
We will not be responsible for any unauthorized use of your account on the Site by yourself, users who act on your behalf or any unauthorized users. It is your responsibility to make your own informed decisions about the use of the Site and take necessary steps to prevent any misuse of the Site.